Legal

Refund & Cancellation

This policy governs refunds, cancellations, and payment adjustments related to rental services provided by Mjollnir.in, operated by PROJECT-R MOBILITY PRIVATE LIMITED.

PROJECT-R MOBILITY PRIVATE LIMITEDEffective: March 2026Jurisdiction: Hyderabad, India

Contents

01Booking Confirmation02Cancellation by User03Cancellation by Company04Refund Eligibility05Security Deposit06Processing Time07Non-Refundable08Dispute Resolution09Contact

By booking or renting any vehicle through our website, mobile application, or other platforms, you agree to the terms outlined in this policy.

PROJECT-R MOBILITY PRIVATE LIMITED reserves the right to modify or update this policy at any time. Any updates will become effective once published on this page.

SECTION 01

Booking Confirmation

A rental booking is considered confirmed once:

The user successfully completes the booking process, and
The applicable rental charges or security deposits are paid through approved payment methods.

Booking confirmations are communicated through the mobile application, email, or SMS notification.

SECTION 02

Cancellation by User

Users may cancel a booking before the rental period begins, subject to the following conditions:

Cancellation Before Ride Start

If a booking is cancelled before the ride begins, the user may be eligible for a partial or full refund, depending on the timing of the cancellation. Any payment gateway or transaction processing charges may be deducted from the refund amount.

Cancellation After Ride Start

Once a ride has started or the vehicle has been unlocked, the rental is considered active and cannot be cancelled. No refunds will be issued for unused ride time.

SECTION 03

Cancellation by the Company

PROJECT-R MOBILITY PRIVATE LIMITED reserves the right to cancel a booking under the following circumstances:

Vehicle unavailability due to maintenance or technical issues
Safety concerns or system malfunction
Suspected misuse or violation of platform policies
Incorrect or unverifiable user information
Force majeure events including natural disasters, government restrictions, or unforeseen operational disruptions

In such cases, any prepaid amount may be refunded at the discretion of the Company.

SECTION 04

Refund Eligibility

Refunds may be issued under the following conditions:

Successful cancellation before the ride begins
Failed transactions where payment was deducted but booking was not completed
Technical errors in billing
Service unavailability due to operational issues caused by the Company

Refunds will not be issued in the following situations:

Early ride termination by the user
Violation of rental terms
Improper vehicle return
Damage or misuse of the vehicle
Failure to end the ride through the system
SECTION 05

Security Deposit

Certain rentals may require a refundable security deposit. The deposit may be used to cover:

Vehicle damage
Late return charges
Parking violations
Traffic penalties
Operational recovery charges

If no charges apply, the remaining deposit amount will be refunded to the original payment method within 7–10 business days, depending on the payment provider.

SECTION 06

Refund Processing Time

Approved refunds are processed within 7 to 10 business days from the date of approval.

However, the exact time taken for the refund to reflect in the user's account may depend on the policies of the respective bank or payment provider.

SECTION 07

Non-Refundable Charges

The following charges may be non-refundable:

Ride usage fees
Platform convenience fees
Payment gateway processing charges
Penalties incurred due to policy violations
SECTION 08

Dispute Resolution

If a user believes they have been incorrectly charged, they must notify the Company within 7 days of the transaction.

Disputes may be reviewed based on system logs, ride data, and operational records.

The Company's decision regarding refunds and adjustments shall be considered final.

SECTION 09

Contact for Refund Requests

For refund requests, billing issues, or payment-related queries, users may contact:

PROJECT-R MOBILITY PRIVATE LIMITED

101, Abhishrey Adobe

Kakatiya Hills, Jubilee Hills

Hyderabad - 500033, India

info@mjollnir.in

Acceptance of Policy

By booking or renting any vehicle through our platform, you confirm that you have read and understood this Refund & Cancellation Policy and agree to be bound by its terms.

© 2026 PROJECT-R MOBILITY PRIVATE LIMITED. All rights reserved.